What to look for in an NDIS provider?

The National Disability Insurance Scheme or NDIS is now well and truly underway across all states in Australia. The aim of the scheme is to support those with disabilities, whether they be physical, sensory, psychosocial or cognitive. If you or a loved one are eligible for NDIS, you may be wondering what to look for in a provider. This article explores the key criteria that you should consider when looking for the best NDIS provider for you.

Qualifications and experiences of the nurses/staff

The NDIS will impact how you manage everyday activities, to allow you to live an ordinary life. For this reason, it is essential to choose a provider with highly qualified nurses and support staff. Make sure you do a lot of research before choosing a provider and be clear to explain exactly what you’re looking for. You might want to look for a provider that use registered nurses and support workers who have extensive experience, who can collaborate with you, your loved ones and your GP to meet your needs.

The NDIS Quality and Safeguards Commission means that Vital Home Health Services are regulated under these national guidelines to ensure there is consistency, safety and quality service being provided as an NDIS provider. This means when you work with Vital Home Health Services you can rest assured that we are providing the highest quality of care, professionalism and safety.

Compassion and sensitivity for individuals

When choosing a provider, you may find it helpful to have a face-to-face meeting with the nurses and support staff or a camera on virtual call, to make sure they are the right fit for you. A good provider should be family centred, working in partnership with you and your family. They should also be sensitive and inclusive. This means they welcome all individuals regardless of culture or religion. They should recognise that people with disabilities have the same choices and the same right to take part in family and community life. The provider you choose should be very compassionate; understanding of your situation and helping you to get the best out of life.

Professionalism and approach to the client

Furthermore, you need to ensure that your NDIS service provider is not only compassionate but also professional. When you contact them, do they seem organised and experienced? Do they greet you in a professional or casual manner, and are they respectful to you and your family? If the provider is professional on first meeting, then you will feel reassured that they will offer you a professional service if you choose them.

Other services you might also need

The NDIS service providers available to you will depend on which plan you are on. If you are on a self-management plan, then you have a high level of choice to choose your provider. While also bearing in mind the above, think about whether there are any other services you may need in your day to day life. Not every provider will be able to deliver the services you need. If you are looking for other services such as domestic assistance or respite services, you will need to ask specifically, as an NDIS provider is not required to offer every available service.

Understanding and capabilities of making the NDIS work for your unique situation

No disabled person has the same experience as another. Your situation is completely unique, and therefore you need specialised care. A good NDIS provider will recognise this and will tailor their services to ensure you get the support you need. After explaining your specific situation, the provider should be able to offer a plan that works best for you.

Navigate funding and entitlements

When choosing a provider, they should be able to clearly explain what you are entitled to, and which services are funded by the NDIS. The types of funding that the NDIS supports includes daily personal activities, workplace help, therapeutic supports, transport to enable participation in activities, home modification design, vehicle modifications and help with household tasks. By agreeing on what you are entitled to before signing with a provider, you and your family can have peace of mind that you will be treated with the best care possible.

Vital Home Health Services is led by a highly professional and experienced Registered Nurse with over 30 years of extensive experience in both the public and private health sectors. Having a Director of Nursing who has such extensive knowledge and experience has allowed Vital Home Health Services to become one of the fastest-growing community nursing and support services providers in Sydney.

If you would like to discuss your home health nursing care needs and our support services and care, or just have a question you would like to ask, please do not hesitate to contact one of our friendly staff members.